Booking Terms & Conditions

Thank you so much for choosing to stay at The Orchard at Fenny Castle

All specific booking terms and conditions are as per Canopy and Stars own terms and conditions, as they are our booking partner.

1. Arrival and Departure Times

On the day of arrival the check in time for the accommodation is 4pm. However, we can usually facilitate an earlier check in by prior arrangement. How to do this is explained with your booking confirmation.

On the day of departure check out is by 11am, and your accommodation must be vacated by this time unless otherwise agreed.

2. Accommodation Care

You agree to keep your accommodation clean and tidy and leave it in such condition at the point of departure.

Any damages must be reported to The Orchard at Fenny Castle prior to your departure.

Accommodation left in an excessively dirty or inappropriate state may be subject to an additional cleaning surcharge

3. Damages

The Orchard at Fenny Castle maintains a comprehensive inventory of all of the contents of each accommodation, both practical and decorative. Guests will be required to pay for any damage to such items and will be charged for any item that is removed or lost.

4. Animals and Children

We are strictly an adults only and no animal site. Although we love both, we have chosen this policy to retain the peace and tranquility for all guests.

5. Smoking

There is no smoking permitted on site and this includes the use of E cigarettes. Please feel free to step off site should you need to smoke or vape.

6. Candles

Due to the high fire risk, the use of candles or tea lights is not permitted anywhere in your accommodation, on the surrounding decked areas or on The Orchard at Fenny Castle site. We provide a number of electric candles to create a very similar ambience.

7. Utilities

Should there be a failure in a utility or service (such as water, heating, electricity, WiFi, sewerage) please notify The Orchard at Fenny Castle immediately and we will aim to restore the service/utility as quickly as possible.

Should any failure of service/utility provided by The Orchard at Fenny Castle extend beyond a 12 hour period from notification, compensation will be proportionate to the loss of enjoyment suffered, unless the reason for the failure in a utility or service is beyond The Orchard at Fenny Castle control.

8. Fire pits

The use of the gas fire pits is for warmth and visual effect only. Do not use any wood or other flammable item on these fire pits. Do not use the fire to cook items or toast things such as marshmallows.

9. Safety

The Orchard at Fenny Castle provides unique holidays in a genuine rural environment. This environment presents inherent risks, and these form part of the experience you are buying into when you stay with us.

The Orchard at Fenny Castle is situated in a mature woodland in an area of stunning landscapes. The pond is electric fenced to protect the fish and ducks. The pond and is for the visual enjoyment of guests only.

The pond is not for paddling, swimming or fishing and The Orchard at Fenny Castle prohibits anyone from entering the water at any time.

You are reminded of the higher degree of risk the rural woodland environment presents and you should take appropriate and reasonable care for your safety and the safety of others at all times. We have taken every care to mitigate risk where we have identified it. This includes wearing suitable clothing and footwear for the terrain and weather conditions. You are responsible for your own safety.

10. Environmental Considerations

The Orchard at Fenny Castle is situated in an area of natural beauty, and accommodation has been carefully and considerately designed to provide maximum comfort to guests whilst respecting the surrounding wild environment. We politely ask that you close the blinds as dusk falls and internal lights are switched on, to minimise the impact of lighting on wildlife.

Please be mindful that The Orchard at Fenny Castle is located in a small hamlet with neighbouring properties nearby. We ask that you keep noise levels to a minimum (including the use of music) when on the premises and likewise when you are entering and leaving your accommodation.

We have provided recycling bins for your waste and ask that you separate waste into these bins accordingly.

11. Personal Property

The Orchard at Fenny Castle cannot be held responsible for any loss or damage to any personal belongings on The Orchard at Fenny Castle premises

Vehicles, accessories and contents are left at the owner’s risk

It is recommended that your holiday insurance covers loss or damage to personal effects.

12. Items Left Behind

If the item left behind can be posted we will arrange its return to you, subject to you covering the postage and packing costs.

If an item left behind cannot be posted then we will keep the item for 21 days to enable you to arrange collection.

13. Access and Parking

The Orchard at Fenny Castle has an entrance outside the electric gate prior to entry into the gravel driveway leading to the parking area. Please drive slowly and carefully at the entrance, exit and when on the premises.

Please also be considerate of neighbouring properties on your arrival and departure from the site. Be mindful that walkers, cyclists and horses frequent the lane outside The Orchard at Fenny Castle.

Each retreat has sufficient parking for ONE vehicle only. In the event you need to bring more than one vehicle you must notify The Orchard at Fenny Castle in advance who will advise where to park the additional vehicle.

14. Availability

Each booking is made in good faith with the belief that your accommodation will be available to you on the date stated.

If for any reason due to circumstances out of The Orchard at Fenny Castle’s control your accommodation is not available, we will refund your deposit and balance payment in full. You will have no further claim against The Orchard at Fenny Castle

15. Adverse Travel Conditions and Inclement Weather

The Orchard at Fenny Castle holds no responsibility for guests unable to attend their retreat due to extreme weather or traffic conditions (i.e. snow, flooding, wind, road congestion etc.).

If a guest is unable to reach The Orchard at Fenny Castle due to poor weather conditions or travel issues, they will lose their full payment and an alternative stay will not be offered.

Please ensure you have full travel insurance to cover such an instance

16. Restrictions on Rental

The Orchard at Fenny Castle reserve the right to remove any person or persons from the accommodation due to unreasonable behaviour, or any behaviour that adversely impairs the enjoyment of other guests (including excessive noise), damage to the property or exceeding the stated occupancy. In such circumstances, guests will be required to vacate their accommodation immediately and no refund will be payable to the guest/s for the unexpired part of their stay.

It is a condition of booking that accommodation may only be occupied by the person named in the booking and/or their companion.

The Orchard at Fenny Castle accommodation may not be sub-let to a third party. If this is found to be the case, the third party will have no legal right of occupancy and will be required to vacate the accommodation immediately.

17. Third Party Service Providers

The Orchard at Fenny Castle receives no financial benefits for any recommendations or promotions of third party service providers such as (but not limited to) restaurants, activities, experiences or beauty treatments, nor do we receive any commission on any bookings made with a third party service provider.

Any recommendations of third party service providers are based on our own experiences, genuine appreciation or public reviews.

The Orchard at Fenny Castle cannot accept responsibility or liability for the conduct of any third party service provider or for their failure to properly perform the relevant service.

The Orchard at Fenny Castle cannot accept responsibility or liability for any accidents or illness that may occur as a result of any activity booked with a third party service provider. The liability and any insurance coverage rests between the guest and the third party service provider.

Any booking made between the guest and a third party service provider will be at the discretion of the guest and any disputes will be a matter between the guest and the relevant third party service provider

18. Force Majeure (Extraordinary Circumstances)

In these terms and conditions “Force Majeure” means any circumstances beyond our reasonable control, which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, epidemic or pandemic, adverse weather conditions, fire, flood and all similar events outside our control

If the property is not available for letting as a result of Force Majeure at the commencement of the time booked by you, in such cases booking amendments or refunds will be at the discretion of The Orchard at Fenny Castle

In the event that the property becomes unsuitable for letting as a result of Force Majeure during your stay you will be required to vacate the property immediately. Booking amendments or partial refunds for the proportion of your affected stay will be at the discretion of The Orchard at Fenny Castle

The Orchard at Fenny Castle will not be liable for any other claim for loss or damage by you. It is strongly recommended that you are protected by holiday / travel insurance prior to making your booking

19. Review of Booking Terms and Condition

The Orchard at Fenny Castle reserves the right to change or amend these Booking Terms and Conditions at any time.

(Treedom Limited t/a The Orchard at Fenny Castle)